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Strengths Approach to Challenging Conversations

Strategies and tools to navigate difficult conversations

Have you ever had a conversation that didn't go the way you'd hoped?

Do you regularly encounter challenging situations where you have to choose your words carefully?

Ever said things you wished you could take back in the midst of a tense situation?

We would all like to think that we would remain rational and balanced when faced with a challenging situation or conversation. But this isn't always easy.

Strengths Approach to Challenging Conversations covers a range of strategies and tools you can use to prepare for challenging conversations. At the end of this course you will:

  • have a range of tools and strategies you can use to prepare for a potentially challenging conversation
  • feel more confident and calm going into potentially tricky situations
  • know that if you find yourself unexpectedly in the midst of a challenging conversation, you have strategies you can easily draw upon
  • understand how to increase the likelihood of a more positive and solution-focussed outcomes from a challenging conversation.



Your Instructor


Sue King-Smith
Sue King-Smith

Sue has 20 years experience working in the community services and adult education sectors. She holds a PhD in Creativity/Social Justice, has degrees and diplomas in the humanities, teaching and management, and is an accredited life coach. Her community services work and teaching is informed by strengths-based and solution-focused approaches, and she has a long-standing interest in transpersonal psychology.


Frequently Asked Questions


When does the course start and finish?
The course starts now and ends any time within the next twelve months! It is a completely self-paced online course - you decide when you start and how long you take to finish it during the year.
How long do I have access to the course?
How does a year's access sound? After enrolling, you have unlimited access to this course for twelve months - across any and all devices you own.
What if I am unhappy with the course?
Please let us know how the course could be improved. Your feedback is important to us!
Will I receive a certificate?
On successful completion and validation of all elements of the course, a certificate will be issued upon request.
How do I receive a Tax Invoice?
Please forward your receipt email, along with your name and address to training@innovativeresources.org, and we will email you a copy for your records.

Get started now!