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Strengths Approach to Client-Centred Recording

Make the recording of client notes meaningful and powerful for you and your client

What if recording our interactions with people was a meaningful and valuable part of our relationship with people?

It can be!

Completing paperwork is often one of the things we least like to do. We often see it as a necessary evil that takes time away from our real work — the work we do with people. But what if recording our interactions with people was part of the work we did, rather than just a recording of the work?

In this course, we explore various ways we can include the people accessing services in the recording process. We discover various strategies and tools to co-create client records. Client-centred recording processes can:

  • help build rapport and trust with people
  • increase the likelihood that we are accurately and fully capturing people's experience
  • save time, as we are recording client progress notes with people, not when we get back to the office
  • ensure that the records we do keep are a meaningful representation of the work we have done with someone, not just a series of ticked boxes


Your Instructor


Sue King-Smith
Sue King-Smith

Sue has 20 years experience working in the community services and adult education sectors. She holds a PhD in Creativity/Social Justice, has degrees and diplomas in the humanities, teaching and management, and is an accredited life coach. Her community services work and teaching is informed by strengths-based and solution-focused approaches, and she has a long-standing interest in transpersonal psychology.


Class Curriculum


  Quiz
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  Meeting your obligations to clients and funders
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  A few final thoughts
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Frequently Asked Questions


When does the course start and finish?
The course starts now and ends any time within the next twelve months! It is a completely self-paced online course - you decide when you start and how long you take to finish it during the year.
How long do I have access to the course?
How does a year's access sound? After enrolling, you have unlimited access to this course for twelve months - across any and all devices you own.
What if I am unhappy with the course?
Please let us know how the course could be improved. Your feedback is important to us!
Will I receive a certificate?
On successful completion and validation of all elements of the course, a certificate will be issued upon request.
How do I receive a Tax Invoice?
Please forward your receipt email, along with your name and address to training@innovativeresources.org, and we will email you a copy for your records.

Get started now!