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Strengths approach to challenging conversations
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Welcome (2:44)
Introduction
Key features of the strengths approach – a brief summary
Quiz
Quiz
Preparing for a challenging conversation
What makes a conversation challenging?
The importance of preparing for a challenging conversation
Transparency and respect
Location, timing and context
The Empowerment Quadrant: exploring a person's journey
Before and during a meeting
Straight talk and the strengths approach
The meeting
Eight steps of a strengths-based conversation
The importance of follow up (11:30)
What if?
What if a challenging conversation happens unexpectedly?
What just happened? When things don't go according to plan
Self care
Some final thoughts
Quiz
Some final thoughts
Course Evaluation
The importance of follow up
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