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Strengths approach to challenging conversations
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Welcome (2:44)
Introduction
Key features of the strengths approach – a brief summary
Quiz
Quiz
Preparing for a challenging conversation
What makes a conversation challenging?
The importance of preparing for a challenging conversation
Transparency and respect
Location, timing and context
The Empowerment Quadrant: exploring a person's journey
Before and during a meeting
Straight talk and the strengths approach
The meeting
Eight steps of a strengths-based conversation
The importance of follow up (11:30)
What if?
What if a challenging conversation happens unexpectedly?
What just happened? When things don't go according to plan
Self care
Some final thoughts
Quiz
Some final thoughts
Course Evaluation
What just happened? When things don't go according to plan
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